Technical support
Need some technical guidance?
Worldwide network
Van Dam Machine’s Technical Support department is keeping a close eye on the performance of the machines. Therefore, our customers can benefit from field service programs, spare parts consult and technical training. So to ensure continuous output and to take full advantage of machine features. The branch offices and the agencies offer customer service support in almost every country in the world. Our Technical Service is organized through our offices in the USA and Europe. This network guarantees that Van Dam always has up-to-date knowledge of our customer needs for support, enabling a quick reaction on changing market demands.
Technical Support manages an installed base of approximately 2000 printing machines worldwide, running 24/7 to our customers’ satisfaction. As a service department we share the view with our customers that printing machines should simply do their job; continuously printing with a high quality.
Remote diagnostics
Our technical hotline provides solutions for technical matters. Experienced engineers quickly react on technical issues and provide information for trainings and/or preventive maintenance. As the machines of the last years are equipped with remote diagnostics, many of the technical issues can be solved quickly from our branch offices. However, if required, our service engineers will travel to our customers premises to solve technical issues. It is our vision that service is not only supporting in case of technical problems but more preventing the technical problems and so guarantee a continuous smooth operation of our machines.
In case of need for Technical support:
+31 (0)20 6972411
TS@vandammachine.com
In case of need for Technical support for USA or Canada based customers:
+1 800 826 326 1
TS@vandammachine.com
Or fill out the form to contact our Technical Support. We’re here to help and answer any technical questions you might have and get back to you as soon as possible!
