Services

Our service and support department manages an installed base of approximately 2000 printing machines worldwide, running 24/7 to our customers satisfaction. As a service department we share the view with our customers that printing machines should simply do their job; continuously printing with a high quality.

Worldwide network

Van Dam service and support is keeping a close eye on the performance of the machines. Our customers can benefit from field service programs, spare parts consult and technical training to ensure continuous output and to take full advantage of machine features. The branch offices and the agencies offer customer service support in almost every country in the world. This network guarantees that Van Dam always has uptodate knowledge of our customer needs for support, enabling a quick reaction on changing market demands.

Reduced delivery time

Spare parts will be sent to the customer by the quickest and most efficient means possible: recent logistic improvements and increased stock level have resulted in a quick same day delivery of wear and tear parts. Contact our spare parts department by filling in the service and parts request to receive a quotation for spare parts.

Remote diagnostics

Our technical hotline provides solutions for technical matters. Experienced engineers quickly react on technical issues and provide information for trainings and / or preventive maintenance.
As the machines of the last years are equipped with remote diagnostics, many of the technical issues can be solved quickly from our branch offices. However, if required, our service engineers will travel to our customers premises to solve technical issues.
It is our vision that service is not only supporting in case of technical problems but more preventing the technical problems and so guarantee a continuous smooth operation of our machines. Contact our hotline by filling in the service and parts request.